Refund/Exchange Policy

100% money back guarantee if you are not satisfied with your product within 60 days (does not include custom rings, and custom engraved items).  Exchanges outside the 60 day window will be subject to a $25 refinishing/handling fee upon approval.  

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (ring box).

To complete your return, we require a receipt or proof of purchase (order numbers, and packing slips are perfectly fine). 

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 60 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@myshinies.com.

Sale items (if applicable)
You will only be refunded the amount you paid for an item.

Exchanges (if applicable)
If you need to return or exchange a ring please send your item to: 

My Shinies

1930 Village Center Circle #3-273

Las Vegas, Nevada 89134

Once we receive the ring we can send out another one or give you a refund.   Please include the name the order was placed under, and the size of the ring you will need.  Exchanges can take between 8-16 days. Rings must be returned in the same condition you received it in. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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